Return & Refund Policy

This Return and Refund Policy ("Policy") is issued by Stack Nutraceuticals Pvt Ltd ("Company", "we", "our", or "us"), a company registered under the Companies Act, 2013.

No Returns Policy

  1. Due to the nature of our products (dietary supplements), Stack Nutraceuticals Pvt Ltd does not accept returns or provide refunds once the product is delivered and accepted.
  2. This policy is in place to ensure product quality and safety as Stack Nutraceuticals Pvt Ltd cannot guarantee the storage conditions once the product leaves our facility.
  3. By placing an order with Stack Nutraceuticals Pvt Ltd, you acknowledge and accept this no-return policy.

Exceptions

  1. If you receive a damaged or defective product from Stack Nutraceuticals Pvt Ltd:
    • Document the damage with photos
    • Contact our customer service within 24 hours of delivery
    • Include photos of the damaged product and packaging
    • Do not accept the delivery if damage is visible on the package
  2. In case of wrong product delivery:
    • Contact Stack Nutraceuticals Pvt Ltd within 24 hours of receiving the order
    • Provide order number and photos of received product
  3. Claims made after 24 hours will not be entertained

Order Cancellation and Refund Process

  1. Orders placed with Stack Nutraceuticals Pvt Ltd CANNOT be cancelled once placed
  2. To reject an order:
    • Refuse to accept delivery
    • Mark package as "REFUSED - RETURN TO SENDER"
    • Ensure package is not opened or damaged
  3. Approved refunds will be processed and credited in 3- 4 days to original payment method.

For any queries regarding refunds, please contact: support@thestack.club